18 May

[mommysquad]

Hey nonas!




ROAD TRIP!
what are your favorite road trip songs/mixes? any good stories?

toss things out of the car

Comments

[(Anonymous)]

glad you hung up on him biba

i hung up on someone at work the other day for calling me a b*tch and no regrets

[owlie]

omg if someone called me a bitch at work i don't even know how i could possibly hold myself back

[(Anonymous)]

when i was first trained as a phone customer service rep, we were told that it was part of our job description to deal with angry people and we were not allowed to to disconnect just because they're pissed. but if they become personally abusive, we are allowed to let them know we are terminating the call and then hang up.

so i'm working some place else and i was covering the phone for all of 15 minutes when some dickass calls yelling and screaming about god knows what and demands to speak to a manager. well i'm a manager but i wasn't high enough up there for him i guess so i put him on hold and tried to find someone else for him. but ofc they weren't answering me on the phone or the radio so when it rang back to me i picked it up and tried to tell him that it would be another few minutes. but he was already flying off the handle and then, apropos of nothing, he decides that I'M the b*tch, so i told him, "sir i'm going to end this call now, when you feel like not being so rude you can call back and i'll be happy to help you." and i hung up. and then my phone operator got back from break so i left so idk if he did call back, but i never heard from the higher-ups about it so i assume he didn't.

[owlie]

i don't understand and never will understand why people carry so much anger with them when they talk to other people. it's just... ugh. i'm sorry you had to deal with that.